IBF Portal (FIs)

I have a valid IBF portal account, but I am unable to submit claims, what should I do?

The IBF portal account will require an activated funding module before you can submit claims (...)

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How do I submit my programmes for programme recognition?

For more information on the programme recognition process, please click here.

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What is the difference between IBF Portal Account and IBF membership?

The IBF portal account is free to set up and is used for submit training grant claims or training syllabus for accreditation under IBF-STS scheme. The IBF membership comes with a membership fee that is based on the staff strength of the applicant entity (...)

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How can I apply for an IBF portal account/membership?

All applications can be done online via the IBF website portal page (...)

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How to edit the information after the application has been submitted via IBF portal?

Applicant is unable to edit the application form once submitted. Please write to membership@ibf.org.sg so that the membership team can return the application form to you for edits before resubmission.

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How do I submit claims?

The financial training provider must have a valid IBF portal to submit claims.

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I have a valid IBF portal account, but I am unable to submit claims, what should I do?

The IBF portal account will require an activated funding module before you can submit claims. Please note that only Management Representative (MR) are authorised to edit this. Click on organisation profile and edit details under the financial information tab, choose “Yes, I intend to submit training subsidies on behalf of my participants.” Please submit the direct credit authorisation form (endorsed by the bank with the relevant signatories) via email to membership@ibf.org.sg. Please note that the funding module can only be activated after IBF receives the scanned copy of the endorsed direct credit authorisation form.

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How do I update change from full fee course structure to nett fee course structure?

Please note that only Management Representative (MR) are authorised to edit this. Click on organisation profile and edit details under the financial information tab. Choose nett fee structure. Please submit the direct credit authorisation form (endorsed by the bank with the relevant signatories) via email to membership@ibf.org.sg. For more information on the claims submission process, please click here.

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How do I update the CEO details?

Please note that only Management Representative (MR) are authorised to edit this. Click on organisation profile and edit details under profile. Please submit the application form (endorsed with relevant signatories) and an official letter informing of the change in the CEO via email to membership@ibf.org.sg. Hardcopies of the documents are not required.

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How do I edit the Management Representative details?

Please note that only Management Representative (MR) are authorised to edit this. Click on my profile on the top right hand side and update profile. Save and submit changes.

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How do I replace a Management Representative?

Please note that only Management Representative (MR) are authorised to edit this. Click on organisation profile and click manage user, click add MR. Key in details of the MR and select the role (s).

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How do I add administrator roles to my account?

Please note that only Management Representative (MR) are authorised to edit this. Click on organisation profile and click manage user, click add administrator. Key in details of the administrator and select the role (s).

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How do I update my organisational profile?

Please note that only Management Representative (MR) are authorised to edit this. Click on organisation profile and edit profile accordingly.

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How do I update financial information?

Please note that only Management Representative (MR) are authorised to edit this. Click on organisation profile and edit details under the financial information tab. Please submit the direct credit authorisation form (endorsed by the bank with the relevant signatories) via email to membership@ibf.org.sg

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Can I apply for IBF membership?

Only MAS licenced financial institution, exempt entity and relevant industry association are eligible to apply for the IBF membership.

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Do I need to mail the hardcopy documents to IBF?

No. Hardcopies of the documents are not required. Please email the scanned copies to membership@ibf.org.sg

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I forgotten my password to my account, how do I reset it?

You can reset your password on the login page. Due to your company’s firewall security policy, this email may be in your junk mail folder.

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